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Q How do I become a customer of Smart Frog's?
A First, we need to create a customer file for you. We will need your company name, contact name/title, company website, email address, physical location and other general information. You will be assigned one of our professional Business Development Managers.
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Q What Warranty (Guarantee) is offered on Smart Frog products?
A All Smartfrog products carry a Limited Warranty against manufacturing defects in materials and workmanship. Please refer to the Smartfrog Warranty for further information or contact your Smartfrog Representative for further details.
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Q What is the lead time for samples and normal order?
A The sample lead time for most standard products is within one week. Production samples are available approximately 45 days after the receipt of the order. Full production orders can vary, please contact us for specific product lead times.
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Q Does Smart Frog send samples for testing in a laboratory?
A Absolutely! For safety and certification, we maintain close relationships with test labs in China. This allows us to supplement our internal test data with outside professional testing resources as well.
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Q How does Smart Frog do final QC?
A Again, Smart Frog uses industry-standard QC protocols for QC. 1st finished products coming off the line are inspected based on product specification and functional ability. Any corrective action that needs to take place is performed. As 30% of the production is completed, they are checked for quality and production status along with the monitoring of any corrective action. Packing does not begin until there is a check of all labeling and packing methods prior to beginning the final process. These elements are the basics for a final QC, however, Smartfrog customers can work with our QC team to develop customized quality processes based on their requirements.
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Q How does the factory do the in-process QC?
A Smartfrog uses industry-standard IPQC (in-process quality control) processes. These are checks that are carried out before the manufacturing process is completed. The function of in-process controls is monitoring and if necessary adaption of the manufacturing process in order to comply with the specifications.
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Q How does the factory control the incoming components?
A Smartfrog factory use standard Incoming Quality Control (IQC) as the process of controlling the quality of materials and parts for manufacturing a product before production begins.
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Q Do Smart Frog products receive TUV GS certification?
A Yes, many of Smart Frog's products carry the TÜV GS Certification Mark. Contact your Smartfrog Representative for specific model details.
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Q What certification dose Smart Frog products have?
A Most of our products have CE/ROHS/KC/PSE/UL certification.
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Q How does the production process work?
A Purchase orders from our customers trigger raw materials placement and then are entered into the production calendar, and everything is allocated from packaging to labor requirements. Smartfrog's customized ERP system tracks the flow of every order to ensure the fastest and most accurate production as possible. Once the production process is complete, the delivery of the products is arranged based on the customer's requirements.
